Website information

Privacy policy

Yorkshire Climate Services Ltd, trading as YCS, is the controller responsible for personal information submitted through this website.

Who we are

Yorkshire Climate Services Ltd is registered in England and Wales under company number 17284188. Our registered office is Valley Forge, Main Street, Hull, HU12 9EA. You can contact us at enquiries@ycsinfo.co.uk.

Information we collect

When you make an enquiry, we may collect your name, business name, email address, telephone number, postcode, service requirements and any information you include in your message. If you accept analytics and advertising technologies, we may also receive information about your device, browser, pages viewed, approximate location and how you reached the website.

How we use it

We use this information to assess and respond to enquiries, prepare quotations, provide requested services, administer customer relationships, maintain legal and accounting records and, where you have consented, understand website use and measure advertising. We do not sell your information or use an enquiry as permission to send unrelated marketing.

Our lawful basis

We process enquiry information where it is necessary to take steps at your request before entering into a contract and for our legitimate interests in managing enquiries and customer services. Where we must retain records to meet tax or other legal requirements, we rely on legal obligation. Non-essential analytics and advertising technologies are used only with your consent, which you may withdraw using “Cookie choices”.

How long we keep it

We review enquiries and remove them when they are no longer needed. If an enquiry becomes a customer relationship, relevant job, contract and accounting records are kept for the periods required by law and for the establishment or defence of legal claims. The exact period depends on the nature of the record and the outcome of the enquiry.

Who receives it

Information may be accessed by authorised YCS personnel and trusted providers that support our website hosting, enquiry database, email delivery, professional advice and business administration. Google and Meta may receive information only if you accept analytics and advertising technologies. We may also disclose information where required by law. Providers may process information outside the UK; where this happens, we require an applicable UK adequacy decision or approved contractual safeguard.

Your rights

You may ask us to access, correct or erase your personal information, restrict or object to its use, or receive a portable copy where applicable. You may withdraw consent at any time without affecting earlier lawful processing. Some rights depend on the circumstances and legal record-keeping requirements.

Contact us

Email privacy questions or rights requests to enquiries@ycsinfo.co.uk. You may also complain to the UK Information Commissioner’s Office if you remain dissatisfied.

Cookies

See our cookie information for details about essential storage, Google Analytics, the Meta Pixel and how to change your choice.

Last updated: 27 September 2026